Practice operations software
DocOS makes your practice’s own procedures the only path the work can take — prior authorizations, credentialing, records, refills. Gated when wrong. Chased when stalled. On the record, always.
DocOS takes the procedures your practice already wrote down and turns every step into a gate the work has to pass through. Nobody has to remember page 41.
What the payer approved is stored separately from what was scheduled, and compared. A mismatch stops the case rather than warning about it, and the blocked button says why in a sentence.
A request stays open with a promise date until a reply is recorded against it. DocOS runs overnight whether or not anyone has the app open, and does the remembering for you.
Reads are logged, not just changes. Every read and every change is logged against a named person. Deleting audit history is off by default, and any purge is itself recorded.
Section 7.3
who checks this?
Prior authorization
Arthroscopy · Case 4471
Checking gatesBlockedApproved units do not match scheduled units. Resolve the mismatch or record an exception before this case can close.
Records request
Open until answered
ChasingDay
1/10
Northside Imaging
Prior imaging, knee
Promise date: day 10
“Sent” does not close a request. An answer recorded against it does.
Audit trail
Who did what, and when
Append onlyDeleting audit history is off by default, and any purge is itself recorded.
Illustration · fictional data
AWhy this keeps happening
Yourpracticealreadyhasprocedures.Theyjustaren'tbinding.Notoneofthefailuresbelowisastaffproblem.Theyareallthesameproblem:nothingstopstheworkfromgoingthewrongway.
BThree failures
None of them are urgent on the day. All of them are expensive by the time somebody notices.
Procedures manual · Rev. 3
Matches the software: no
Read this year: unknown
Every practice has a procedures manual. It gets written once, it does not match what the software actually does, and within a year it describes a practice that no longer exists. Staff learn the real process by asking the person next to them.
A task gets ticked when a request goes out, not when an answer comes back. So the prior auth appeal window closes with nobody watching. The records request is never chased. The flight is booked, the receipt is never filed, and the practice quietly eats the cost.
Valid on the day anyone checked. Not after.
A license that expires in the middle of a placement is perfectly valid on the day anyone thinks to check. An authorization that approved a different procedure code than the one scheduled looks fine until the claim is denied. These are found late because they are never urgent.
CWhat DocOS does
Your own procedures manual, turned into screens with gates. Each one with a concrete example of it doing that.
Every workflow the practice already documents becomes a screen with real gates. A case cannot be cleared until the things that must be true are true, and every blocked button says why in a sentence.
In practice
What the payer actually approved — procedure code, units, facility, physician — is stored separately from what was scheduled, and compared. A mismatch stops the case rather than warning about it.
A tracked task carries its own completion standard and cannot be closed until the outcome is recorded.
In practice
Quick errands close in one click. Work that is waiting on somebody else owes the full standard: who answered, what they said, and what happens next.
DocOS runs overnight whether or not anyone has the app open. Expiring credentials raise real work items. Requests aging past their promise date get surfaced.
In practice
One morning summary. On a quiet night, nothing at all — which is what makes the summary worth reading.
Reads are logged, not just changes. You can answer who opened a patient's information, and when — a question most practices cannot answer at all.
In practice
Every read and every change is logged against a named person. Deleting audit history is off by default, and doing it is itself recorded.
DBefore and after
Today · keep scrolling
With DocOS
Today
With DocOS
ERemote help, supervised
Practices increasingly use remote administrative help. The risk is supervision: patient information in the hands of someone working unobserved, and administrative staff making calls that should belong to a provider.
DocOS draws that line in software rather than in a training document. Delegated work becomes traceable work.
FWhat it covers
A specialty practice’s 25-section procedures manual, made binding. Select an area to see the gate it enforces.
Gate 01 of 18
Approved code, units, facility and physician compared against what was scheduled.
GIn their words
Placeholder content. These people, practices and quotes are illustrative examples of the feedback DocOS is built to earn — not real customers.
“The part that changed our week is that a case will not clear while the authorization and the booking disagree. Nobody has to remember to check.”
Dr. Elena MoreauOrthopaedic surgeon, four-provider practiceHHow it’s delivered
Its own application, its own database, nothing shared with another practice. The failure mode of shared systems in healthcare is one practice seeing another's patients. Separate installations make that impossible rather than unlikely.
DocOS does not replace the EHR and does not require an integration to be useful. It works end to end even if the chart system gives it nothing but a patient's name.
Onboarding separates the steps the system can verify for itself from the steps that require a person's signature, and never lets the second pretend to be the first.
IThe part most vendors skip
You have been sold software before. Here are the six objections we hear most, answered without a sales pitch.
So do our practices. DocOS is not a chart system and does not want to be one. It runs alongside yours and handles the operational work your EHR was never built to enforce.
JWhere we are
It was built with one specialty practice, from their own procedures manual, and we are onboarding our first practices now. That means you work directly with the people building it, and your workflows shape what gets built next. If you would rather wait until we are older, we understand — tell us and we will come back to you.
Thirty minutes, screen shared, no slides. Tell us what’s breaking in your week and we’ll show you the part of DocOS that handles it.